Privacy Policy

Last Updated: 25 June 2026

Privacy Policy

At Mode Era ("we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website or engage with our branding, web design and creative services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

When you submit an enquiry or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Business name

  • Website URL (if provided)

  • Any information you choose to include in your message

Website Usage Information

When you browse our website, we may automatically collect information such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on our website

  • Referring website

This information helps us improve our website and user experience.

2. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Provide our services

  • Communicate throughout your project

  • Send quotes or proposals

  • Improve our website and services

  • Maintain website security

  • Comply with legal obligations

We will never sell your personal information to third parties.

3. Cookies

Our website may use cookies to improve your browsing experience.

Cookies help us:

  • Understand website traffic

  • Analyse visitor behaviour

  • Improve website functionality

  • Remember user preferences

You can choose to disable cookies through your browser settings, although some features of the website may not function correctly.

4. Third-Party Services

We may use trusted third-party providers to operate our business and website, including:

  • Squarespace (website hosting)

  • Google Analytics (website analytics)

  • Google Workspace (email)

  • Stripe (payments, where applicable)

These providers may collect and process information in accordance with their own privacy policies.

5. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure. While no online system is completely secure, we use reputable service providers and industry-standard security practices wherever possible.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Meet legal and accounting obligations

  • Resolve disputes

  • Enforce our agreements

7. Your Rights

Depending on applicable privacy laws, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your information where appropriate

  • Withdraw consent where processing relies on consent

To exercise these rights, please contact us using the details below.

8. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with the revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Mode Era

Email: hello@modeera.com.au